Terms & Conditions

Welcome to the official website of El Charrúa Sauces, operated by Inventos Orgánicos LLC (“Company”, “we”, “us”, or “our”). By accessing or using this website, you agree to be bound by the following Terms and Conditions.

1. Use of the Website

This website is intended for lawful use by individuals for personal, non-commercial purposes. By using this website, you agree not to:

  • Use the website for any fraudulent or unlawful activity
  • Attempt to interfere with website security or functionality
  • Reproduce, distribute, or exploit any content without authorization

We reserve the right to restrict or terminate access to the website at our discretion.

2. Products & Food Disclaimer

All products sold on this website are food items intended for consumption. While we strive for accuracy:

  • Product descriptions, ingredients, and nutritional information are provided for general reference only
  • Natural variations in color, texture, or flavor may occur
  • Customers are responsible for reviewing ingredient lists for allergens or dietary restrictions

FDA Disclaimer (if applicable):
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Pricing & Availability

  • All prices are listed in U.S. Dollars (USD)
  • Prices may change without prior notice
  • Product availability is not guaranteed

We reserve the right to limit quantities or discontinue products at any time.

4. Orders & Acceptance

All orders are subject to acceptance and availability. We reserve the right to:

  • Cancel or refuse any order at our discretion
  • Limit quantities per customer, household, or order
  • Cancel orders suspected of resale or unauthorized distribution

If an order is canceled after payment has been made, a full refund will be issued.

5. Payments

Payments are securely processed through third-party providers (such as Shopify Payments, Stripe, or PayPal).

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping (Summary)

Shipping policies are provided separately. By placing an order, you agree that:

  • Delivery times are estimates and are not guaranteed
  • We are not responsible for delays caused by shipping carriers or external factors
  • Incorrect shipping information may result in additional costs

7. Returns & Refunds (Summary)

Due to the nature of food products:

  • Returns are not accepted for opened or used items
  • Claims for damaged or incorrect products must be submitted within 48 hours of delivery

8. Intellectual Property

All content on this website (including logos, product names, images, text, and design) is the exclusive property of El Charrúa Sauces / Inventos Orgánicos LLC and is protected under U.S. and international intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Use of our products is at the customer’s own risk

10. Governing Law

These Terms shall be governed by the laws of the State of [Virginia or your operating state], United States.

11. Modifications

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

SHIPPING POLICY

1. Shipping Coverage

We currently ship within the United States (continental U.S.).

2. Processing Time

Orders are processed within 1–2 business days.

3. Delivery Time

Estimated delivery times:

  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–2 business days

4. Shipping Costs

Shipping costs are calculated at checkout or offered as a flat rate where applicable.

5. Important Conditions

  • Customers are responsible for providing accurate shipping information
  • Failed delivery attempts may incur additional charges
  • We are not responsible for delays due to carriers, weather, or force majeure

RETURN & REFUND POLICY

1. Non-Returnable Items

Due to food safety regulations, we do not accept returns for:

  • Opened or used products
  • Customer preference or change of mind

2. Eligible Claims

We accept claims for:

  • Damaged products
  • Incorrect items shipped

3. Claim Process

  • Claims must be submitted within 48 hours of delivery
  • Photo or video evidence is required
  • Email: [Insert Support Email]

4. Resolution

Approved claims may receive:

  • Replacement product
  • Partial refund
  • Full refund

COMMERCIAL USE POLICY

Products purchased from this website are intended for personal consumption only.

Resale, redistribution, or commercial use without prior written authorization is strictly prohibited.

ERROR POLICY

We reserve the right to:

  • Correct pricing or product errors
  • Cancel affected orders
  • Issue refunds when applicable